Shipping and Returns
- We offer FREE worldwide shipping
- United States / Canada: 5-10 business days with DHL or USPS or Canada Post.
- United Kingdom / Western Europe: 4-10 business days with DHL or Royal Mail.
- South America: 8-14 business days with DHL.
- Asia: 4-10 business days with DHL.
- Australia: 2-7 business days with Sendle or Australia Post.
- Rest of World: 8-14 business days with DHL or HK Post. Parcels to South Africa and Middle East WILL be delayed. This is out of our control.
- If you would like a faster shipping option, please contact us for a quote.
- International shipping may take longer in some cases. This is out of our control and depends on circumstances such as customs, strikes, weather, etc.
- All international orders will receive a tracking number once it is generated (may take 2-3 days).
- We are not responsible for any duties or taxes that your customs may request.
- International orders are sent out from our warehouse once per week (usually Friday). This allows us to offer free shipping to you.
- Please contact us if you have any shipping inquiries.
- You can return a faulty or damaged item for a full refund within 30 days of receiving your original order.
- We'll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
- All goods will be inspected on return and we reserve the right to deny a refund if the items are returned used or damaged in any way.
- The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
- Where possible, returned items should include tags and the original packaging.
- The cost of return shipping is at the customer's expense (unless we are at fault). Any returned items that are not received by DSG Paddles will not be issued a refund. We recommend you obtain proof of postage/tracking.
- Return Address: 103 Dunne Rd, Burbank 4156 QLD Australia