Shipping and Returns
SHIPPING
- Most up to date shipping times are shown at checkout.
- Free shipping to:
- USA: 7-12 business days.
- Canada: 8-15 business days.
- UK: 8-15 business days.
- Mexico: 9-17 business days.
- New Zealand: 5-9 business days.
- Australia: 7-12 business days.
- Western Europe: 8-12 business days.
- Rest of the world: 10-15 business days.
- Allow an extra 2-5 days to customize steering wheel covers.
- Items may be delayed due to the current situation. We cannot refund or cancel an order once it is in transit until it is marked as lost by the carrier.
- All orders will receive a tracking number once it is generated (may take 2-3 days).
- We are not responsible for any duties or taxes that your customs may request.
- Please contact us if you have any shipping inquiries.
RETURNS POLICY
- You may return a faulty or damaged item for a full refund within 30 days of receiving your original order.
- We'll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
- All goods will be inspected on return and we reserve the right to deny a refund if the items are returned used or damaged in any way.
- The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
- Where possible, returned items should include tags and the original packaging.
- The cost of return shipping is at the customer's expense (unless we are at fault). Any returned items that are not received by DSG Paddles will not be issued a refund. We recommend you obtain proof of postage/tracking.
- Returns must be sent to DSG Paddles HQ: 103 Dunne Rd, Burbank 4156 QLD.
- Once an item is received and the return is approved, a refund will be processed by our payment provider within 4-5 business days.