United States / Canada: 5-10 business days with DHL or USPS or Canada Post.
United Kingdom / Western Europe: 4-10 business days with DHL or Royal Mail.
South America: 8-14 business days with DHL.
Asia: 4-10 business days with DHL.
Australia: 2-7 business days with Sendle or Australia Post.
Rest of World: 8-14 business days with DHL or HK Post. Parcels to South Africa and Middle East WILL be delayed. This is out of our control.
If you would like a faster shipping option, please contact us for a quote.
International shipping may take longer in some cases. This is out of our control and depends on circumstances such as customs, strikes, weather, etc.
All international orders will receive a tracking number once it is generated (may take 2-3 days).
We are not responsible for any duties or taxes that your customs may request.
International orders are sent out from our warehouse once per week (usually Friday). This allows us to offer free shipping to you.
Please contact us if you have any shipping inquiries.
You can return a faulty or damaged item for a full refund within 30 days of receiving your original order.
We'll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
All goods will be inspected on return and we reserve the right to deny a refund if the items are returned used or damaged in any way.
The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
Where possible, returned items should include tags and the original packaging.
The cost of return shipping is at the customer's expense (unless we are at fault). Any returned items that are not received by DSG Paddles will not be issued a refund. We recommend you obtain proof of postage/tracking.