Shipping and Returns

SHIPPING

  • We offer FREE worldwide shipping
    • USA: 7-12 business days.
    • Western Europe: 7-12 business days.
    • Rest of Europe: 8-15 business days.
    • Canada: 7-12 business days.
    • Australia: 7-12 business days.
    • Rest of the world: 8-15 business days. 
    • Allow an extra 2-5 days to customize steering wheel covers.
  • Items may be delayed due to the current situation. We cannot refund or cancel an order once it is in transit until it is marked as lost by the carrier. 
  • All orders will receive a tracking number once it is generated (may take 2-3 days). 
  • We are not responsible for any duties or taxes that your customs may request.   
  • Please contact us if you have any shipping inquiries.

RETURNS POLICY

  • You may return a faulty or damaged item for a full refund within 30 days of receiving your original order.
  • We'll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • All goods will be inspected on return and we reserve the right to deny a refund if the items are returned used or damaged in any way. 
  • The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
  • Where possible, returned items should include tags and the original packaging.
  • The cost of return shipping is at the customer's expense (unless we are at fault). Any returned items that are not received by DSG Paddles will not be issued a refund. We recommend you obtain proof of postage/tracking.   
  • Returns must be sent to DSG Paddles HQ: 103 Dunne Rd, Burbank 4156 QLD.               
  • Once an item is received and the return is approved, a refund will be processed by our payment provider within 4-5 business days.