Shipping and Returns

SHIPPING
  • We offer FREE worldwide shipping
    • United States / Canada: 5-10 business days with DHL or USPS or Canada Post.
    • United Kingdom / Western Europe: 4-10 business days with DHL or Royal Mail.
    • South America: 8-14 business days with DHL.
    • Asia: 4-10 business days with DHL.
    • Australia: 2-7 business days with Sendle or Australia Post. 
    • Rest of World: 8-14 business days with DHL or HK Post. Parcels to South Africa and Middle East WILL be delayed. This is out of our control. 
  • If you would like a faster shipping option, please contact us for a quote. 
  • International shipping may take longer in some cases. This is out of our control and depends on circumstances such as customs, strikes, weather, etc. 
  • All international orders will receive a tracking number once it is generated (may take 2-3 days). 
  • We are not responsible for any duties or taxes that your customs may request. 
  • International orders are sent out from our warehouse once per week (usually Friday). This allows us to offer free shipping to you.   
  • Please contact us if you have any shipping inquiries.

RETURNS POLICY

  • You can return a faulty or damaged item for a full refund within 30 days of receiving your original order.
  • We'll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • All goods will be inspected on return and we reserve the right to deny a refund if the items are returned used or damaged in any way. 
  • The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
  • Where possible, returned items should include tags and the original packaging.
  • The cost of return shipping is at the customer's expense (unless we are at fault). Any returned items that are not received by DSG Paddles will not be issued a refund. We recommend you obtain proof of postage/tracking.
  • Return Address: 103 Dunne Rd, Burbank 4156 QLD Australia